Rentygo is a brand operated by ECHAPURSA, a simplified joint-stock company (SAS) with a capital of €1,000, registered with the Dax Trade and Companies Register (RCS) under No. 937 839 819, with its registered office at: Résidence Côte Basque — Tour Bateau, 771 boulevard de la Dune, 40150 Soorts-Hossegor — Intra-community VAT FR34 937 839 819 (hereinafter “the Company”). Contact: echapursa@gmail.com.
1. Scope of Application. These general terms and conditions of sale (“GTC”) define the rights and obligations of the Company and the clients (“the Client”) in the context of the reservation and seasonal rental of furnished accommodation (“the Accommodation”) via the rentygo.fr website (“the Site”). The Accommodations are offered for short-term seasonal rental for leisure residential use, excluding any professional use or use as a primary residence. The GTC apply to all reservations concluded between the Company and consumer Clients as defined by the French Consumer Code. Any reservation implies full and unreserved acceptance of these GTC.
2. Description of Accommodations and Capacity. Each Accommodation is described on its listing on the Site (location, layout, equipment, capacity, photos, price). The photos faithfully reflect the state of the Accommodation at the date of publication, subject to slight variations in decoration. The maximum capacity of each Accommodation is four (4) people, including children, unless expressly stated otherwise on the listing. The Client agrees to strictly respect this capacity; any unauthorized exceeding of this limit may result in a refusal of entry or the termination of the contract at the Client’s fault, without compensation or refund.
3. Duration of Stay — Rental Periods. Rentals are granted for a fixed term determined at the time of reservation: a minimum stay of two (2) nights; for Accommodations located in Soorts-Hossegor, from the second Saturday of June to the third Saturday of September, rentals are exclusively from Saturday to Saturday, for periods of seven (7) nights or multiples of seven nights; certain periods (holiday weekends, events) may be subject to a specific minimum duration indicated during the reservation process. The Client may not claim any right to remain in the premises at the end of the agreed period.
4. Price. Prices are indicated on the Site in euros, inclusive of all taxes (TTC). They take into account the period, the duration of the Stay, and the Accommodation, and are subject to change; the applicable rates are those displayed at the time of reservation. Unless otherwise stated, the price includes: the provision of the furnished Accommodation, water, electricity, and heating charges within normal limits of use, the provision of household linen and towels. End-of-stay cleaning and the tourist tax are added to the total (amounts indicated in the summary; the tourist tax is due per liable person and per night, minors exempt). Excluded from the price and invoiced separately, where applicable, are: optional services and products offered by the Company (wine cellar consumption, additional services), and any abnormal consumption or service not included.
5. Reservation — Payment.
a. Process. The Client selects the dates and the Accommodation on the Site, subject to availability. Before validating the reservation, the Client checks the summary of the order (Accommodation, dates, duration, number of travelers, total price including tax, and any potential fees) and reviews these GTC, which they accept. The reservation is only firm and final after payment (full or the deposit defined below) and written confirmation from the Company (confirmation email).
b. Payment — Deposit. By default, payment is made in full at the time of reservation. The Client may opt for a deposit of 30% of the total price of the Stay at the time of reservation; the payment of the deposit constitutes a firm commitment and the deposit is non-refundable under any circumstances. Payment may also be split into three or four installments automatically debited, with the Client’s express consent, from the registered card, with the final installment occurring no later than twenty-one (21) days before arrival. Payments are made by credit card via a secure payment provider.
c. Balance. The balance of the price is due no later than twenty-one (21) days before the arrival date; it is automatically debited, with the Client’s express consent, from the registered card. For any reservation made less than 21 days before arrival, the full price is due immediately. If the balance is not paid in full 21 days before arrival, reminders are sent to the Client; failing settlement no later than seventeen (17) days before arrival, the reservation is automatically canceled and the sums paid remain with the Company.
6. Security Deposit. For direct reservations and those via Booking.com, a security deposit is required in the form of a bank hold (pre-authorization without debit); its amount, specific to each Accommodation, is indicated on the Accommodation listing and during the hold request. The hold is blocked for up to thirty (30) days and covers the Stay as well as an inspection period of at least three (3) days after departure. The validation of the security deposit before entering the premises is a condition for the release of access: failing this, entry is refused and the reservation is canceled without refund. The deposit is released in the absence of a dispute; it may be captured in whole or in part, with justification (based on the valued inventory of the Accommodation and the condition reports), in the event of damage, loss of inventory, abnormal cleaning requirements, or breach of these GTC. (Reservations via Airbnb/Abritel: deposit governed by the platform.)
7. Cancellation and Modification by the Client. Any request for cancellation or modification must be made in writing (email). Unless more favorable special conditions are indicated on the Site: the 30% deposit of the Stay price is non-refundable under any circumstances; in the event of cancellation more than 21 days before arrival, sums collected beyond this deposit (at most 70% of the Stay price) are refunded; any cancellation less than 21 days before arrival, or any no-show, does not entitle the Client to any refund, with the full price remaining with the Company. Refunds only apply to sums actually collected. Any reduction in the duration of the Stay at the Client’s initiative (early departure, delayed arrival) does not entitle the Client to any refund. No right of withdrawal: in accordance with Article L.221-28, 12° of the French Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date. Any modification of dates is subject to availability and the Company’s agreement.
8. Cancellation or Modification by the Company. In the event of exceptional circumstances or force majeure making it impossible to provide the Accommodation (damage, impossibility of access, administrative decision, etc.), the Company may offer, if possible, replacement accommodation of an equivalent category, or cancel the reservation and refund all sums paid, without further compensation. The Company will endeavor to inform the Client as soon as possible.
9. Arrival — Departure — Condition Report. Arrival from 2:00 PM, departure before 11:00 AM, unless otherwise agreed. For Accommodations in Soorts-Hossegor, entry is autonomous: personal access codes are communicated before arrival, subject to full payment of the price and validation of the security deposit. For the Parisian Accommodation, guests are met on-site for the handover of keys. The Client completes the check-in condition report with photos via the platform provided within the timeframes indicated upon arrival; failing this, the Accommodation is deemed to conform to the inventory and the Client is responsible for any discrepancies noted upon departure. A check-out condition report may be carried out after departure during the inspection period.
10. Use of Premises — House Rules — Pets. The Accommodation is rented exclusively for leisure residential use. The Accommodations are strictly non-smoking. The following are specifically prohibited: organizing parties, evenings, or events; any noise nuisance by day or night likely to disturb the neighborhood; any behavior constituting an abnormal neighborhood disturbance. In the event of a serious or repeated breach, the Company reserves the right to immediately terminate the Stay without refund or compensation and, where applicable, to retain all or part of the security deposit. Unless prior written authorization is obtained from the Company, pets are not allowed; in the event of express authorization, the Client is responsible for any damage or nuisance caused by the animal.
11. Insurance — Client Responsibility. The Client is responsible for any damage, loss, or degradation caused by them, their companions, or their guests during the Stay. The costing of damages is based on the replacement value appearing in the Accommodation inventory and on the condition reports. The Client agrees to hold holiday liability insurance. The Company cannot be held responsible for the theft or loss of personal effects, nuisances external to the Accommodation, or the temporary unavailability of equipment due to a breakdown or a case of force majeure, provided that reasonable diligence is implemented.
12. Complaints — Mediation. Any complaint should be sent as a priority by email to echapursa@gmail.com or by mail to the Company’s registered office, without delay during the Stay to allow for intervention. The Company will endeavor to respond in an amicable manner within a reasonable timeframe. In accordance with Articles L.612-1 et seq. of the French Consumer Code, after a prior written approach has remained unsuccessful, the consumer Client may resort free of charge to the following consumer mediator: CMAP — Centre de Médiation et d’Arbitrage de Paris, 39 avenue Franklin D. Roosevelt, 75008 Paris — www.cmap.fr (under the “Consumer Mediation” section). The Client remains free to accept or reject the proposed solution. European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.
13. Proof. Computer records kept by the Company under reasonable security conditions shall constitute proof between the parties (reservations, time-stamped acceptance of the GTC, payments, exchanges, photographed and time-stamped condition reports, proof of access). In the event of an opposition or payment dispute (chargeback), the Company is entitled to produce these elements to justify the reality and proper execution of the Stay as well as the sums due, including the capture of the security deposit.
14. Comments and Online Reviews. At the end of the Stay, the Client may be invited to leave a review. Reviews must be personal, fair, and consistent with the reality of the experience. The Company reserves the right to moderate reviews published on the Site and to refuse or delete any content contrary to public order, or that is disparaging or untruthful. The Client remains solely responsible for the content they publish and grants the Company a free, non-exclusive license to use their reviews on the Site and its communication materials.
15. Personal Data. The processing of personal data carried out in the context of reservations is described in the Privacy Policy accessible on the Site. The Client has the right to access, rectify, erase, and object, to be exercised at echapursa@gmail.com.
16. Applicable Law — Language — Jurisdiction. These GTC are governed by French law. They are drafted in French; in the event of translation, the French version shall prevail. Subject to applicable public policy provisions regarding jurisdiction, any dispute relating to their validity, interpretation, or execution shall fall under the jurisdiction of the competent courts.
GTC — version of June 12, 2026.
